We’re always ready to help borrowers with questions about their small business loan with First Bank SBA. Below you’ll find information on statements, payments, balance, pay-off, and servicing actions. If you still have a question, we welcome you to reach out to our customer service team for further support.


 Making a Payment

We offer several ways to make a payment on your loan. You can make a payment by sending a check, wiring the funds, ACH, or paying through your own online banking platform.


Sending a Check

Please make out check to: First Bank
Mail your check to: SBA Complete
Attn: Note Department
550 Continental Blvd
Suite 120
El Segundo, CA 90245


Wire Instructions

Beneficiary: First Bank, 101 N. Spring St. Greensboro, NC 27401
Beneficiary Routing or ABA #: 053104568
Attention: SBAC – Payments and Payoffs
Further Credit: Borrower’s Name and Loan Number
(If in any case an account number must be added, please reference the borrower’s loan number. Ex: 300000XXXX)


ACH Payments

To make payments via ACH, please download and fill out our ACH Authorization Form. Please allow two weeks for ACH requests. We will also need a copy of a voided check to verify account information. This form will need your signature in order to be validated.

Download Form


Business Change of Address

Changing the address we have on file for your account will require filling out a form. This form will need your signature in order to be validated. To fill out a change of address form, please download the form by clicking the button below. Once complete, this form can be emailed to: notedepartment@sbacomplete.com.

Download Form


Statement Requests

If you’d like to receive a copy of statements, please email your request to: notedepartment@sbacomplete.com. Please allow 2 weeks for your statement(s) to be mailed to you. If you’d like to receive electronic statements send request to: notedepartment@sbacomplete.com.


Loan Information

We’re happy to help you obtain information about your loan balance, pay-off, year-end statements or any other general questions. To ask us a question about your loan, please email notedepartment@sbacomplete.com.


Servicing Actions

Our Servicing Department may be able to assist with modifications to your loan.  Please reach out to our Servicing Team by emailing: FirstBankServicing@sbacomplete.com.