We’re always ready to help borrowers with questions about their small business loan with First Bank SBA. Below you’ll find information on statements, payments, balance, pay-off, and servicing actions. If you still have a question, we welcome you to reach out to our customer service team for further support.


 Making a Payment

We offer several ways to make a payment on your loan. You can make a payment by sending a check, wiring the funds, ACH, or paying through your own online banking platform.


Sending a Check

Please make out check to: First Bank
Mail your check to: SBA Complete
Attn: Note Department
550 Continental Blvd
Suite 120
El Segundo, CA 90245


Wire Instructions

Beneficiary: First Bank, 101 N. Spring St., Greensboro, NC 27401
Beneficiary Routing or ABA #: 053104568
Attention: SBAC – Payments and Payoffs
Further Credit: Borrower’s Name and Loan Number
(If in any case an account number must be added, please reference the borrower’s loan number. Ex: 300000XXXX)


ACH Payments

To make payments via ACH, please download and fill out our ACH Authorization Form. Please allow two weeks for ACH requests. We will also need a copy of a voided check to verify account information.

Download Form


Business Change of Address

Changing the address we have on file for your account will require filling out a form. This form will need your signature in order to be validated. To fill out a change of address form, please visit this page on our website: www.firstbanksba.com/support. Once complete, this form can be emailed to: notedepartment@sbacomplete.com.


Statement Requests

If you’d like to receive a copy of past statements, please email your request to: notedepartment@sbacomplete.com. Please allow 2 weeks for your statement(s) to be mailed to you. If you’d like to receive electronic statements send request to: notedepartment@sbacomplete.com


Loan Information

We’re happy to help you obtain information about your loan balance, pay-off, year-end statements or any other general questions. To ask us a question about your loan, please email notedepartment@sbacomplete.com.


Servicing Actions

Our servicing department can help you make adjustments to your loan. If you’d like to request a deferment or swap collateral, please reach out to our Servicing Team by emailing: FirstBankServicing@sbacomplete.com